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Customer Service Issues

Magazine Subscriptions & Updates
To notify us of an address change, or to get help with your subscription, go to woodmagazine.com/service; or write to WOOD magazine, P.O. Box 37439, Boone, IA 50037-0439. Please enclose your address label from a recent magazine issue.

For other subscription issues, call 1-800-374-9663.

To find past articles:
See our index at woodmagazine.com/index

Updates to previously published projects:
For an up-to-date listing of changes in dimensions and buying-guide sources from issue 1 through today, go to woodmagazine.com/editorial

To order past issues and articles:
Order past issues of WOOD magazine, our special issues, or downloadable articles from issue 100 to present: Visit our online store at woodmagazine.com/store, or call 888/636-4478. Some issues are sold out.

Website, Email, Newsletter, & Log-in Problems

For most online user account issues:
Please visit the Customer Service page.

To change your registered email:
To change your email address for WOODMagazine.com, visit the Update Your Profile page (you may have to log in first). Enter a new email address and click "Update Profile."

 

Woodworking Advice & Contacting Editors

For woodworking advice:
Post your woodworking questions (joinery, finishing, tools, turning, general woodworking, etc.) on one of 20+ online forums at woodmagazine/forums

To contact our editors:
Send your comments via e-mail to woodmail@woodmagazine.com; or write to WOOD magazine, 1716 Locust Street, LS221, Des Moines, IA 50309-3023.

Advertising and Marketing Inquiries

Lisa Greenwood,
Direct Response Advertising Representative
Phone: (312) 853-1225
Fax: (312) 580-7906
Email: lisa.greenwood@meredith.com

DETROIT
Jay Gagen
RPM Associates
jay@rpmassoc.com
Phone: (248) 690-7013
Fax: (248) 690-7013

SOUTHEAST
Gary Dennis
Navigate Media
gdennis@navigate-media.com
Phone: (678) 507-0110, ext. 106
Fax: (678) 507-0118

IMPORTANT! Comments left on this page will not be read or responded to.
Please use the customer service section or the Customer Service Issues information above.


 

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Comments (34)
7939583252
stevenlavier wrote:

My name is Steven La Vier I live at 5845 N. Lake Dr. Sanford Mi 48657. I jone for two years for yr magizine. It's only been a year and i have not got a m agizine now for at less three months now. Can you tell me why . please

6/22/2014 08:08:37 AM Report Abuse
louhait wrote:

What are these dumb questions you are asking me and not allowing me to enter the sweepstakes?

5/31/2014 08:59:59 PM Report Abuse
rogerfeeley wrote:

Couldn't get into the customer service page to re-subscribe. The first thing I do when I get a magazine is throw away the label. I tried to ender the WDM number from a voucher but it wouldn't take it. No chat app. No way to email customer service. I refuse to submit to a call center. I give up.

4/8/2014 08:34:25 AM Report Abuse
bratt90157 wrote:

I am a fan of woodworking and I have tried to subscribe or Wood magazine for more then 2 years. So far NO reply from the magazine! Is there anyone that can help me?? I live overseas... SV Liavegen 149 3540 Nesbyen Norway bratt@vissebraaten.no

4/5/2014 03:41:57 AM Report Abuse
mikemi87229 wrote:

I too am 1 of the many that can not register for the Over-the-top shop sweepstakes. It keeps telling me that I have already registered for that day. I think I would have remembered if I had done that. This has been going on for the last 3 days. This is very discouraging. I don't think I will be renewing my subscription when it is time for renewal.

2/12/2014 10:21:15 AM Report Abuse
jimmpee wrote:

This morning I tried to enter the tool giveaway sweepstakes and it says I have already entered. Something is wrong with your web page.

2/3/2014 08:52:30 AM Report Abuse
cmartin03376931 wrote:

Every day I try to enter your contest and it keeps telling me I have already entered for today?????

1/27/2014 09:16:26 PM Report Abuse
mommzzilla wrote:

Supposed to be able to enter the "Over the Top Shop" contest daily, but EVERY DAY it tells me I have already entered that day when I have not. Other Meredith online contests are not giving me a problem.

1/9/2014 10:45:41 AM Report Abuse
asiv2 wrote:

I bought a video at the Sacramento wood working show. Wood magazine's Complete guide to Cabinetmaking. The video had nothing on it. How do I get a replaement.

12/8/2013 07:18:45 PM Report Abuse
pedrorojasedu15 wrote:

I am interested in purchasing wood megazine monthly magazine which would be the process to follow to receive me home, I file in Mexico City DF my phone is special: 01 (55) 54469665 or email please answer me in espanish, please. my email: pedrorojasedu15@hotmail.com

10/2/2013 06:46:29 PM Report Abuse
wlp466 wrote:

Why send out a newsletter with all of the hype and "free plans"? When you click on the free plan for "dog holes" is says sorry can't find that web page or some bs like that. Terrible.

9/12/2013 05:53:07 PM Report Abuse
anonymous wrote:

Hey there! Love the 'zines esp 2013 Great Garage Makeovers. I might just be able to do something with my future girl cave. Oh yes, and on that, please feature more women grease and wood monkeys. I love my shop, both auto and wood. My grandfather was a cabinet maker, my dad, a car mechanic. I am all girl and love my tools! ~Lisa Murray, Bethpage TN, Age 49 & student of Physics!

7/4/2013 11:01:42 AM Report Abuse
wrwbb wrote:

How do I clean my paint sprayert after using it with Laquer(sp) Thanks Dick Webber,E. Jordan MI wrwbb@aol.com

6/22/2013 08:04:36 AM Report Abuse
cincypanda wrote:

contest has not been working with firefox for about a week. Today it finally went to the entry form but the capcha stayed blank

5/14/2013 07:10:23 AM Report Abuse
dekela wrote:

The ENTER NOW button on the Jet Dream Machine Giveaway page is inactive, (it does not work)

5/13/2013 09:29:59 AM Report Abuse
jbwillis4443 wrote:

When I subscribed I was supposed to get two free books. "Router and Tablesaw Tips and Jigs" and "Great Projects". I'm still waiting for them.

5/7/2013 08:34:18 AM Report Abuse
jbwillis4443 wrote:

In the March 2013 issue, a plan for a sofa server was indicated would be in the May issue. I never received the May issue and when I contacted you on 5/6 you said it was no longer available and you were going to extend my subscription to compensate. I can't believe you don't have a copy of that issue to send me. You would gladly charge me $4.95 to send me the plan but I don't think so.

5/7/2013 08:30:08 AM Report Abuse
pardyfolks1 wrote:

I would like to order a past issue (june 1993 issue 61) of wood agazine. Is this possible? I've gone thru all of your internet access for old issues or old article with no success. C'mon guys. This should easy. Thanks. . . Don Spence (Long Time Subscriber)

4/29/2013 09:55:42 AM Report Abuse
hubbs1 wrote:

Please change my email address from:hubbs58@att.net to: hubbs48@yahoo.com Please confirm bach to me by email - Thank you

2/28/2013 11:50:49 AM Report Abuse
bragen484 wrote:

some how when I was singing up for a free year--I was charged $28 please remove me from this--I am not interested in a web site that charges for free

2/28/2013 09:48:39 AM Report Abuse
rfcomm2k wrote:

To Kevin Boyle, thank you for making that video of the Wood workshop! It gave me some ideas for my own shop. If I am ever out in the area I will stop in for a tour.

2/20/2013 07:21:57 AM Report Abuse
arlenesterling1 wrote:

You folks are so interested is getting a subscription that keying an entry to your giveaway is next to impossible. No thanks too either. All you want is new subscriptions. Arlene

2/8/2013 03:48:41 PM Report Abuse
patrick brodeur wrote:

Every time I log on to watch a video, I have always gotten the "pommel" video. even when I go back to the menu. Is there a way to turn this off???????? I'm so sick of it

2/5/2013 10:44:31 PM Report Abuse
wa123lb wrote:

Please disregard my post regarding the late delivery of issue #217. It arrived in yesterday's mail, close to 2 weeks later that it was expected.

1/23/2013 12:13:37 PM Report Abuse
wa123lb wrote:

To date I have not yet received my issue #217, due in the mail on or before the 13th of this month. Has this issue been sent? if so, please send me another one. If it has not been sent, please let me know when it will be in the mail. Thank you. Bill Fisher, Vancouver, WA 98682

1/21/2013 10:46:36 AM Report Abuse
dejure3 wrote:

Fix your web site and start listening your your customers. I've been to the web page whereat changes are made to email addresses, but your code will not accept my/a valid email. I've left you several emails, and your geniuses tell me to go do what I've done SEVERAL times. Would you renew that subscription? Me either.

1/16/2013 12:25:11 PM Report Abuse
sfe421 wrote:

I am trying to respond to an offer to get me back as a subscriber and can't find any way to do this. There is a number on the claim voucher: MS/3204

1/14/2013 05:01:27 PM Report Abuse
inman111 wrote:

Is it possible to get the 24 month subscription deal if one lives outside the USA ? I'm from Brisbane Australia. Kind regards

12/16/2012 01:54:29 AM Report Abuse
cherokee30755 wrote:

I WAS SIGNING UP FOR A ("FREE") MAGAZINE AND WHEN I REACHED THE POINT WHERE YOU WANTED TO CHARGE ME I CLOSED THE WEBPAGE ONLY TO FIND YOU ARE TRYING TO CHARGE ME BY US MAIL $29.96 FOR A FREE MAGAZINE? I DONT THINK SO. IF YOU HAD WANTED ME TO USE YOUR PRODUCTS YOU COULD HAVE SENT A FREE MAGAZINE AND NOT TRIED TO CHARGE ME ANYWAYS.

12/11/2012 12:29:10 PM Report Abuse
b_awve wrote:

Hi, just wanted to let you know that I received October and now December,s magazine, but Haven,t received November,s is there something wrong or have you forgotten. Please let me know if I will be getting November,s or what. b_awve@yahoo.com

11/21/2012 07:24:13 PM Report Abuse
mdtiedeman wrote:

I just received a promo offer for increasing my subscription period. I would like to know not only the date (JUne 14)that my current subscription expires but also the year. thanks also I find the attempts at the end of this "contact session" to get me to view advertising material intrusive. I may have to rethink subscribing to your magazine or group of magazines if I can't get my account serviced without an attack from madison avenue.

10/18/2012 12:32:45 PM Report Abuse
buddy harbin wrote:

There are many throw-away office swivel chairs and they make real good bases for moving tools to the work and not vice versa. Ive got pics if you are interested.

10/4/2012 10:05:02 AM Report Abuse
faetu1 wrote:

please unsubscribeme from all Hearst publications.PLEASE

9/27/2012 12:54:29 PM Report Abuse
Marlen_at_WOOD wrote:

IMPORTANT! This is one of several thousand pages on our website and it is not monitored. Please use the Customer Service Section or the Customer Service Issues above for information for WOOD Magazine subscription services. For general woodworking questions, please use our forums at: http://community.woodmagazine.com/ Thanks, Marlen @ WOOD

3/24/2011 03:13:32 PM Report Abuse

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